Secret Oasis | How to Initiate a Return

Return Policy

At Secret Oasis, we prioritize hygiene and safety due to the intimate nature of our products. Therefore, all sales are final and we do not accept returns or exchanges on opened or used items.

However, we understand that mistakes can happen. If your item remains unopened, unused, and in its original sealed packaging, you may request a return within 30 days of receiving your order.

Return Eligibility:

✔ The item must be unopened, unused, and in its original, sealed packaging.
✔ The return request must be made within 30 days of delivery.
✔ The customer is responsible for return shipping costs.

Non-Returnable Items:

✘ Opened, used, or damaged items.
✘ Items not in their original sealed packaging.
✘ Clearance or final sale items.

To initiate a return, please contact our customer support by contacting us through our Contact Us form with your order number and details. Once approved, you will receive instructions on how to send your item back.

We reserve the right to refuse any return that does not meet our policy conditions. Thank you for understanding and choosing Secret Oasis.

To enhance your convenience, we have simplified the returns procedure to ensure a swift and hassle-free experience. Just follow these straightforward steps:

1. Print and complete the Return Request Form to expedite the processing of your return.
2. Securely pack your items and enclose the filled-out return form.
3. Depending on your chosen shipping carrier, use one of the addresses provided below:

Quarkum | SO
607 Village Lake Dr.
Weston FL 33326

If you don't have access to a printer, simply furnish the following details on a piece of paper and include it in your package:

- Your full Name and Address
- The item(s) being returned
- The email address used for the order
- Reason for the return and your request (e.g., for a refund, write "Refund"; for a different item, provide the item description and number if available)

What's Next?

Upon processing, we promptly refund the cost of the returned merchandise. You will receive an email confirmation once the return is finalized. Refunds are issued in the original form of payment, such as the credit card used for the order. If applied to your credit card, note that your credit card company may take up to an additional 10 business days to post the refund to your account.

Please allow up to 3-4 weeks for us to receive and process your return. If you have any inquiries about the status of your return, you can request an update by contacting us through our Contact Us form.

For immediate assistance, reach out to our customer service representatives, available 24/7 via chat or email.