FAQs

1. Are your packages discreetly shipped?
   Yes, all orders are shipped in plain, unmarked packaging to ensure your privacy.

2. What will appear on my bank statement?
   Your bank statement will display a generic name unrelated to our brand to maintain discretion.

3. Do you offer international shipping?
   Yes, we ship worldwide. Discreet packaging is guaranteed for all locations.

4. How long does shipping take?
   Shipping times vary depending on your location but typically range between 3-7 business days for domestic orders and 7-14 business days for international orders.

5. Can I track my order?
   Yes, all orders come with a tracking number so you can monitor your delivery.

6. Is the packaging eco-friendly?
   We use minimal and recyclable materials wherever possible while maintaining discreet packaging.

7. What payment methods do you accept?
   We accept credit cards, debit cards, and other secure payment options like PayPal.

8. Do you offer refunds or exchanges?
   Due to the intimate nature of our products, we cannot accept returns. However, if your item is defective, please contact us within 14 days for a replacement.

9. Will customs check my package?
   Customs regulations vary by country, but our discreet packaging minimizes attention and complies with international shipping standards.

10. Are the products safe to use?
    Yes, all our products are made from body-safe, high-quality materials and undergo strict quality checks.

11. Can I cancel or modify my order after placing it?
    Orders can be modified or canceled within 24 hours of purchase. After this period, the order is processed and cannot be changed.

12. How can I contact customer support?
    You can reach us via email or through our contact form on the website. Our team responds within 24 hours.

13. Are your products labeled on the outside of the box?
    No, there is no indication of the contents or our brand name on the shipping box.

14. Do you sell rechargeable toys?
    Yes, we offer a wide range of rechargeable options with USB or magnetic charging cables included.

15. Can I shop anonymously?
    Yes, you can shop as a guest without creating an account. Your data is encrypted and stored securely.